Online Access Free SIAMP Practice Test

The CIO is about to establish a project to transition ZYX to a SIAM operating model.
Which are the most important governance requirements to initially focus on, given the situation of ZYX?

• A.The first task for the CIO is to establish governance over service levels and key performance indicators This will ensure that all contracts and agreements with SIAMRUS and the service providers are in place before transitioning to the SIAM operating model
• B.At this point in planning the transition project, the most important area for the CIO to focus on is strategic planning This includes building the SIAM business case reviewing legal requirements, identifying strategic nsks and ensuring a robust control structure is in place
• C.in order to ensure a smooth transition to the SIAM operating model, the CIO must focus on mitigating risks such as the ownership of tools, processes and data This is in order to prevent any loss of knowledge and skills as service providers are replaced
• D.Before initiating the transition project designing and completing a detailed tooling strategy is critical for ZYX. This will help ZYX to select the service integrator and the service providers and will ensure a smooth onboarding of service providers into the integrated solution

ZYX has appointed a service integrator in addition to measunng specific service provider service levels, the ZYX Board of Directors also wants information on end-to-end process KPIs based on business outcomes The KPIs that the ZYX Board would like are
-End-to-end availability of services supporting sales activity
-End-to-end resolution time for support requests received from users
-Timeliness of invoice production, distribution and payment
How should the service integrator implement these KPIs?

• A.Bring the providers together to map the services, and define and agree on the supporting measurements
• B.Review the existing KPIs used by all providers to see which ones can be used as the new KPIs
• C.Engage a team of consultants from SIAMRUS to map the processes and define the calculations required
• D.Request ZYX to produce data definitions and distnbute these to the service providers

The SIAM strategy for ZYX has been agreed:
-There will be a mix of new service providers and continuing existing service providers
-An external service integrator will be appointed
-ZYXS will provide the service desk.
-An agreement has been reached with OUTSCO to extend their contract to provide services to ZYXUK by two years As key activities for the critical path to implement the SIAM model for ZYX, three parties must be transitioned into the SIAM model (listed in random order):
-continuing service providers
-the service integrator
-new service providers
In this instance, which sequence of activities offers the least risk to continuity of service for all ZYX companies'?

• A.All parties at the same time
• B.First the service integrator, then the new service provider, and the continuing service providers last
• C.First the service integrator, then both continuing and new service providers at the same time
• D.First the continuing service providers, then the service integrator and the new service providers last

SIAMRUS has created a report that suggests moving to several contracted service providers and an external service integrator ZYX has decided to separate the services into providers for.
-hosting
-networks
-application development and support
-desktop and laptop support
In order to avoid reliance on single providers, the CEO wants to use two different providers for each of these types of services. The CEO also wants to ensure that the costs for the service integrator are as low as possible It is clear that there is a single structure needed for the service integrator contract.
Which contract structure is the most appropriate for ZYX?

• A.Adopt a few different structures for the service provider contracts
• B.Adopt the same structure for the service provider contracts
• C.Adopt custom structures for each service provider contract
• D.Adopt a single structure for the service provider contracts.

The CEO has asked SIAMRUS to assist in the Discovery and Strategy stage. Given this stage, SIAMRUS is not appointed as the service integrator yet. The first task assigned to SIAMRUS is to analyze the current ZYX services and service providers.
OUTSCO has refused to provide any information to SIAMRUS because they are a competitor SIAMRUS still needs information to create a baseline assessment What is the best approach for SIAMRUS to get the necessary information about OUTSCO and its services'?

• A.Rely on the analysis of services and providers included in the report prepared by the CIO
• B.Analyze the current and historic OUTSCO related incidents recorded in the ZYXS service desk tool
• C.Review the OUTSCO contract and performance reports with the ZYXUK service delivery managers
• D.Ask the ZYXH contract governance team to formally instruct OUTSCO to provide the information