Online Access Free SIAMP Practice Test

ZYXS has been selected as the service integrator. The ZYXS Service Management and Service Desk Lead is the process owner of the change management process. Service providers are allowed to develop their own procedures. The IT Director has asked for a metric for the change management process that aligns with the SIAM principles of measurement Which is the best metric?

• A.Percentage of approved changes achieving the stated outcomes
• B.Consistent achievement of high-quality service provider changes
• C.Number of normal changes not recorded by the service provider
• D.Amount of changes not submitted to the CAT on-time

OUTSCO is in the final 12 months of their contract with ZYXUK, but they would like to be part of the new SIAM model. However, the quality and performance of services ZYXUK receives from OUTSCO is decreasing In the new SIAM model, service credits will apply to all service providers ZYXUK has never applied service credits to OUTSCO before What is the best way to increase the performance of OUTSCO?

• A.Hold reviews between OUTSCO and the ZYXUK service delivery managers to address causes of failure
• B.Appoint a ZYXUK project manager to take ownership for resolving the provider s performance issues
• C.Apply service credits for the breached SLAs, even though service credits were not previously applied
• D.Make ZYXUK develop an improvement plan with target dates and measures for OUTSCO to follow

The outline SIAM model has been determined.
-ZYXS will be the service integrator
-The development teams from ZYXS and ZYXUK will merge to provide application development and support services
-OUTSCO will provide a centralized service desk the wide area network and local area networks
-ZYXD will provide hosting services
-MAILSCO will provide e-mail services
-MOBSCO will provide desktop support for all users
The strategy is to transfer the current services to these named service providers as the legacy contracts expire The CIO wants to ensure that the tooling strategy supports the corporate strategy What would be the most appropriate tooling strategy*?

• A.The service providers use the ZYXS tool or use an interface with it
• B.The service providers and ZYXS interface their tool with OUTSCO
• C.The service providers use the ZYXS tool exclusively
• D.The service providp-s .isp the QI .'W.C; tool exr iisivpIv

What is unlikely to be included in the outline business case for NEWGEN?

• A.Procedures from internal providers
• B.Boundanes of responsibilities
• C.Proposed future services
• D.Measurements of benefits

ZYXS has been chosen as the service integrator. Immediately after implementation an issue has arisen with a high priority incident. OUTSCO and ZYXD are passing the incident between them and are blaming each other for not owning the solution. Meanwhile the incident is approaching its target resolution time and may breach its service level What should ZYXS do first?

• A.Request a meeting with the purchasing department to get a definitive contractual view of responsibility
• B.Escalate the dispute to a SIAM governance lead in ZYXH who has the authority to make an enforceable decision
• C.Convene an immediate meeting with OUTSCO and ZYXD to agree steps to resolve the incident
• D.Call a meeting of the senior representatives of OUTSCO and ZXYD to agree on an approach