Online Access Free Sales-101 Practice Test

What is the desired outcome of an upsell proposal?

• A.To optimize existing product offerings
• B.To maintain current agreement during a renewal
• C.To decrease customer churn rate

A sales representative proposes an engagement solution that works seamlessly across all media to a customer.
Which strategy supports the solution?

• A.Social networks
• B.Multi-channel
• C.Two-way dialogue

A junior sales representative is trying to develop relationships with customers in an industry that is changing rapidly. In addition, the number of channels to engage with customers has increased.
How can the sales rep identify the most effective way to communicate with new and existing customers?

• A.Continue using methods that have worked inthe past.
• B.Follow standard sales scripts.
• C.Collaborate with internal departments.

A sales representative uses job titles as an indicator to qualify leads.
Which relevant information does the job title typically indicate about the lead to the sales rep?

• A.Whether the lead has sufficient buying power
• B.Whether the lead is engaged in the sales process
• C.Whether the lead is based within their region

A sales representative works at a heavily siloed company and is unable to gather insights for renewals.
How should the sales rep improve data integrity in the pipeline working across silos?

• A.Log in as the customer to review their data.
• B.Collaborate with other customer-facing teams.
• C.Offer customer discounts toexpedite the sale.