Online Access Free Salesforce-AI-Associate Practice Test

What are the three commonly used examples of AI in CRM?

• A.Predictive scoring, forecasting, recommendations
• B.Predictive scoring, reporting, Image classification
• C.Einstein Bots, face recognition, recommendations

A business analyst (BA) wants to improve business by enhancing their sales processes and customer..
Which AI application should the BA use to meet their needs?

• A.Machine learning models and chatbot predictions
• B.Lead scoring, opportunity forecasting, and case classification
• C.Sales data cleansing and customer support data governance

What is a potential outcome of using poor-quality data in AI application?

• A.AI models may produce biased or erroneous results.
• B.AI models become more interpretable
• C.AI model training becomes slower and less efficient

What is a potential source of bias in training data for AI models?

• A.The data is collected from a diverse range of sources and demographics.
• B.The data is skewed toward is particular demographic or source.
• C.The data is collected in area time from sources systems.

Which type of AI can enhance customer service agents' email responses by analyzing the written content of previous emails?

• A.Deep learning
• B.Natural language processing
• C.Machine learning