Question 1

Cloud Kicks need to be able to show different picklist values for sales and marketing users.
Which two options will meet this requirement?
Choose 2 answers
  • Question 2

    The administrator at Cloud kicks deleted a custom field but realized there is a business unit that still uses the field.
    What should an administrator take into consideration when undeleting the field?
  • Question 3

    Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
    How should the administrator address this issues?
  • Question 4

    Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
    Which feature should an administrator use to fulfill this request?
  • Question 5

    The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.
    How should this be configured?