Free Access Salesforce.Salesforce-Contact-Center.v2026-08-28.q150 Practice Test (Page 23)

Question 106

The customer requests integrations with existing CRM and marketing automation systems. Which approach promotes data integrity and maintainability?

A.Develop custom code for each integration, creating independent data silos and complex maintenance needs.

B.Utilize pre-built Salesforce connectors and APIs for seamless data exchange with external systems.

C.Implement point-to-point integrations with each system, requiring ongoing customization and management.

D.Avoid integrations altogether and maintain separate data environments for different functionalities.

Question 107

The customer needs advanced customization for specific workflows. Which option provides flexibility?

A.Out-of-the-box configuration

B.Salesforce Flow

C.Third-party development

D.Custom Apex coding

Question 108

The consultant should recommend implementing the requirement by setting up Support Holidays to specify holidays.
Ursa Major Solar uses a custom object to track customer orders. The
business would like the voice call linked to the primary order the customer is asking about How should a consultant accomplish this?

A.Create a flow that references the custom object.

B.Create a junction object between the custom object and Voice Call Createa custom lookup field on the Voice Call object to the custom object

C.The consultant should accomplish the linking of voice calls to primaryorders by creating a custom lookup field on the Voice Call object to thecustom object.

Question 109

The project encounters unforeseen technical issues during release. Which response is most appropriate within the release management plan?

A.Proceed with the release despite technical issues, as per the planned schedule.

B.Delay the release to ensure complete resolution of technical issues before deployment.

C.Communicate the issues transparently to stakeholders and implement a rollback plan if necessary.

D.Ignore the technical issues and hope they resolve themselves after release.

Question 110

The company desires to monitor its adherence to service level agreements (SLAs). Which KPI is crucial for this purpose?

A.Case Backlog Volume

B.Average Time to Answer (ATA)

C.SLA Adherence Rate

D.Number of Overdue Cases

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Question 106

Question 107

Question 108

Question 109

Question 110

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