Online Access Free Salesforce-Loyalty-Management Practice Test

For the integration of Loyalty Management and Service Cloud, which two methods should a Technical Consultant use for associating a Loyalty Program Member with a Case?

• A.Add the 'Create Case' action on the Loyalty Program Member page layout
• B.Add the 'Cases' related list on the Loyalty Program Member page layout
• C.Add the 'Associate Program Member' action on Case page layout
• D.Add the loyalty Program Members' related list on the Case page layout

In which two scenarios should an Administrator use member engagement attributes?

• A.Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
• B.Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
• C.Member attends three trainings between March 1st and April 30th to get 200 bonus points.
• D.Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.

Which two actions should an Administrator execute when a tier is changed manually?

• A.Assign Member Tier Benefits Action
• B.Process Member Benefit Action
• C.Process Transaction Journals batch job
• D.Create a scheduled job to perform tier change.

Northern Trail Outfitters, wants to implement its new Loyalty Program. The Chief Marketing Officer wants to offer the following benefits to customers:
* Award points to the customer that can be redeemed for products in the store
* Gamify customers that spend the most to receive exclusive benefits.
What three elements should the Administrator configure?

• A.Set up a tier system based on a cumulative spending value
• B.Set up one qualifying currency and a non-qualifying currency
• C.Set up promotions
• D.Set up one qualifying currency
• E.Set up vouchers for specific products

Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?

• A.Download an app from the AppExchange to connect Salesforce and the external system.
• B.Create customer web service with Order Object
• C.Create with the external system to create Transaction Journals.
• D.Create an schedule process to call the external system.