Question 11

An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
  • Question 12

    What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?
  • Question 13

    While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?
  • Question 14

    A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
    What should the Administrator do to troubleshoot and correct the error?
  • Question 15

    Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
    What type of Loyalty Promotion should the Administrator use?