Free Access Salesforce.Service-Cloud-Consultant.v2021-11-08.q122 Practice Test (Page 19)

Question 86

Universal Containers is exploring ways to provide its customers with more self-service options in its new Customer Community to reduce the number of interactions with their contact center. Which two features should a Consultant consider implementing? Choose 2 answers

A.Enable web -to -case on their public website.

B.Use a community template to set up their customer community.

C.Add the Question action to Chatter in the community publisher.

D.Enable Live Agent in their community to chat with an agent.

Question 87

UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?

A.Contact related list load time

B.Contact view page load time

C.Contact report run time

D.Contact list view edit time

Question 88

Which solution should a consultant recommend?

A.Implement a salesforce console for service and enable the knowledge sidebar on the case page layout.

B.Universal containers recently rolled out a lightning knowledge implementation; however, users are finding unreliable and unrelated knowledge articles displayed in the knowledge one widget in the salesforce console.

C.Enable the knowledge sidebar setting in the case support settings.

D.Create a visualforce page called knowledge sidebar on the case page layout.

E.Enable the knowledge sidebar related list on the case page layout.

Question 89

Universal containers has implemented salesforce knowledge and the service manager wants to encourage agents to use knowledge base. Which metric should the service manager monitor? (choose 1 answer)

A.Number of article votes

B.Number of customer ratings

C.Number of approved articles

D.Number of archived articles

Question 90

Universal Containers would like for article to be different channel for social interactions.
What solution should a consultant recommend?

A.Create a Chatter group and invite the customer to join with an external chatter user.

B.Create a Visualforce page on the customer community portal.

C.Set up communication channel layouts in the object manager to use Insert Article into Social post.

D.Set up insert Article into Social post and enable the customer community portal.

Other Version: 1647Salesforce.Service-Cloud-Consultant.v2024-12-13.q136; 3152Salesforce.Service-Cloud-Consultant.v2023-12-02.q200; 3787Salesforce.Service-Cloud-Consultant.v2023-07-29.q164; 1995Salesforce.Service-Cloud-Consultant.v2023-02-15.q37; 4124Salesforce.Service-Cloud-Consultant.v2022-12-22.q177; 9208Salesforce.Service-Cloud-Consultant.v2022-08-16.q199; 22418Salesforce.Service-Cloud-Consultant.v2022-05-13.q183; 97Salesforce.Actualtestpdf.Service-Cloud-Consultant.v2021-12-03.by.chester.153q.pdf

Latest Upload: 144HRCI.aPHRi.v2025-12-22.q195; 107APICS.CSCP.v2025-12-22.q352; 107SAP.C_SIGPM_2403.v2025-12-22.q25; 114Nutanix.NCP-CI-Azure.v2025-12-22.q27; 106EMC.D-PEMX-DY-23.v2025-12-22.q45; 113SAP.C_S4CS_2502.v2025-12-22.q29; 115ISA.ISA-IEC-62443.v2025-12-22.q112; 175HashiCorp.HCVA0-003.v2025-12-20.q102; 128SAP.C_SAC_2501.v2025-12-20.q21; 112Snowflake.DAA-C01.v2025-12-20.q172

Question 86

Question 87

Question 88

Question 89

Question 90

Download PDF File