A.When a case is created via Email-To-Case this user is assigned as the case owner

B.When a case is escalated this user is listed in the case history

C.When a case is created via Web-To-Case this user is listed in the case history

D.When an email notification is triggered via workflow this user is listed in the case history

E.When a case is automatically assigned using assignment rules this user is listed in the case history

A.Identifying the customer contact associated with a particular stage of a service contract

B.Representing metrics such as first-response and resolution time on cases

C.Monitoring the case escalation rule queue to confirm service levels are met

D.Displaying whether a case response complies with a customer's service level agreement