Free Access Salesforce.Service-Cloud-Consultant.v2023-07-29.q164 Practice Test (Page 9)

Question 36

Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?

A.Entitlements and Milestones

B.Case Escalation

C.Case Assignment

D.Salesforce Console

Question 37

Universal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?

A.Assign a global team of experienced agents and leaders to create a common design template and report structure.

B.Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.

C.Recommend that the VP of Worldwide Support design a global template to provide a clear vision and standardization.

D.Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.

Question 38

Universal containers has implemented salesforce knowledge and the service manager wants to encourage agents to use knowledge base. Which metric should the service manager monitor? (choose 1 answer)

A.Number of customer ratings

B.Number of article votes

C.Number of archived articles

D.Number of approved articles

Question 39

Which two areas can an Administrator make Open CTI features available to users when building a Lighting App using the App Manager? Choose 2 answers

A.On a utility bar of the Lightning App

B.On the Calendar right hand panel

C.On a recordActivity Feed list

D.On a record Highlights Panel

Question 40

Universal Containers' support team requires its customers to submit their support inquiries via free form email
(Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?

A.Emall-to-Case

B.Customer Chatter groups

C.On-Demand Email-to-Case

D.Web-to-Case

Premium Bundle

Newest Service-Cloud-Consultant Exam PDF Dumps shared by BraindumpsPass.com for Helping Passing Service-Cloud-Consultant Exam! BraindumpsPass.com now offer the updated Service-Cloud-Consultant exam dumps, the BraindumpsPass.com Service-Cloud-Consultant exam questions have been updated and answers have been corrected get the latest BraindumpsPass.com Service-Cloud-Consultant pdf dumps with Exam Engine here:

Access Service-Cloud-Consultant Premium Version

(292 Q&As Dumps, 40%OFF Special Discount: Exam-Tests)

Other Version: 690Salesforce.Service-Cloud-Consultant.v2026-01-22.q107; 2611Salesforce.Service-Cloud-Consultant.v2024-12-13.q136; 4141Salesforce.Service-Cloud-Consultant.v2023-12-02.q200; 2293Salesforce.Service-Cloud-Consultant.v2023-02-15.q37; 4702Salesforce.Service-Cloud-Consultant.v2022-12-22.q177; 9995Salesforce.Service-Cloud-Consultant.v2022-08-16.q199; 23636Salesforce.Service-Cloud-Consultant.v2022-05-13.q183; 97Salesforce.Actualtestpdf.Service-Cloud-Consultant.v2021-12-03.by.chester.153q.pdf; 22648Salesforce.Service-Cloud-Consultant.v2021-11-08.q122

Latest Upload: 447PaloAltoNetworks.NGFW-Engineer.v2026-05-01.q43; 582Nokia.4A0-113.v2026-05-01.q69; 609EC-COUNCIL.312-49v11.v2026-04-30.q214; 584Microsoft.MB-820.v2026-04-30.q101; 437Salesforce.MC-202.v2026-04-30.q57; 479BICSI.INSTC_V8.v2026-04-29.q53; 580NMLS.MLO.v2026-04-28.q82; 403NCARB.Project-Management.v2026-04-28.q27; 756EMC.D-AV-DY-23.v2026-04-27.q184; 1979ServiceNow.CSA.v2026-04-27.q483