To help agents locate relevant information more quickly and address the increase in case resolution times, recommending the use of Einstein Article Recommendations is appropriate. This feature uses AI to suggest relevant Knowledge articles to agents based on the case context, enhancing efficiency and accuracy in resolving customer queries.

The Agile methodology is best suited for projects requiring quick iterations, speedy completion, and frequent updates for check-ins and refinement, as it emphasizes flexibility, continuous improvement, and customer feedback. Agile allows for adaptive planning and encourages rapid and flexible response to changes, making it ideal for projects where requirements evolve or where the project needs to adapt quickly to new insights or customer needs.

Explanation
Assigning team-based profiles to the associated product data category value is a solution that can meet the requirement of allowing contact center agents to only view articles for the product they support. Data category values are subcategories that can be used to further refine and filter knowledge articles by topic or type. Data category visibility can be set for each user profile or permission set to control which data category values are accessible for each user. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.knowledge_categories_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.knowledge_categories_assign.htm&type=5