Question 126

Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can
request future credit by providing kit usage information by patient. The regional processing teams review these
requests and award coupons for approved cases. What should a consultant recommend to manage this process
using Service Cloud?
  • Question 127

    Universal conatiners has determined that case list views are slow to load because of the large number of cases in the system. Which two actions will improve the performance of the list views? Choose 2 answers
  • Question 128

    Cloud Kicks wants to standardize its service KPIs for response time and first case closure rates.
    Individual service agents, team leaders, regional directors, and the VP of service should see the same KPIs calculated using only the data the user can access.
    What is the recommended running user to meet the requirements?
  • Question 129

    When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
    How should a Consultant configure the Lighting Service Console to support this requirement?
  • Question 130

    Universal Containers wants to automate case management for the web support team. When new cases come in from the website they should be routed to the support team to work in the order that they are submitted.
    Which approach should a Consultant implement?