Question 6

Which support channel requires the smallest amount of agent work time?
  • Question 7

    Cloud Kicks has recently started using Entitlements within its support process. Service agents are selecting entitlements with similar names that are incorrectly associated with the account assigned on the case.
    What should a consultant recommend to meet the requirements and help service agents?
  • Question 8

    Universal Containers has been testing an updated Service Console in a sandbox and is ready to move it to Production.
    Which deployment solution should a consultant use?
  • Question 9

    universal containers is implementing a customer community using the
    customer service template.One of the requiremnets is for members to be able to find knowledge articles based on the product type.How should consultant satisfy this requirement
  • Question 10

    What approach should a Consultant use to ensure that Knowledge searches only display articles for a service agent's product specialization?