Free Access Salesforce.Service-Cloud-Consultant.v2026-01-22.q107 Practice Test (Page 7)

Question 26

A customer is planning a Service Cloud implementation. The customer's current database has the following number of records:
* 10 million cases
* 1 million accounts
* 3 million contacts
When planning to migrate this data into Salesforce, what implications should be considered? (Choose 2)

A.The Salesforce org may be slow during the data import

B.Result may be slow when searching for records

C.Related lists on the case object may be slow to populate

D.Salesforce reporting speed may be affected

Question 27

Cloud Tech Support is preparing to deploy Service Cloud with new features including Case Escalation Rules and a Knowledge Base. Their current support staff is accustomed to email-only case management. The company wants minimal downtime and a high adoption rate for the new solution.
What should the Service Cloud Consultant recommend to prepare the support reps for the transition?

A.Develop just-in-time video tutorials and provide access after go-live so reps can learn as they use the system.

B.Deliver a combination of hands-on training and Trailhead-based learning aligned to business processes before deployment.

C.Assign power users to configure the system and handle questions post-launch without a formal enablement plan.

Question 28

A new customer to Salesforce is considering implementing a customer portal. The customer has millions of
users and plans to evaluate a high-volume customer portal.
What is a key consideration when configuring a customer portal?

A.Users can be part of a case team

B.Users can download and view content

C.Users are not associated with a role in the hierarchy

D.Users cannot own records

Question 29

Universal Containers Executives want to see contact center metrics from each of its different geographic regions. How should a Consultant support this requirement?

A.Create a single Dashboard with a Case Team filter.

B.Create a single Dashboard with a Region filter.

C.Create a Dashboard for each Case Team.

D.Create a Dashboard for each Region.

Question 30

Universal Containers customers are encouraged to submit web cases when they find errors or omissions in
product documentation. The information is captures on a case with the "Errata" record type. The Technical
Writing Manager would like to send an email to the customer that includes details of the correction process.
What should a consultant recommend to meet this requirement?

A.Create an auto-response rule that sends an email to the case contact when a case with the "Errata" record
type is created

B.Create an assignment rule that sends an email to the case contact when a case with the "Errata" record
type is created

C.Create a workflow rule and email alert action that sends an email to the case contact when a case with
the "Errata" record type is created

D.Create an Apex trigger that sends an email to the case contact when a case with the "Errata" record type
is created

Other Version: 2314Salesforce.Service-Cloud-Consultant.v2024-12-13.q136; 3806Salesforce.Service-Cloud-Consultant.v2023-12-02.q200; 4391Salesforce.Service-Cloud-Consultant.v2023-07-29.q164; 2180Salesforce.Service-Cloud-Consultant.v2023-02-15.q37; 4486Salesforce.Service-Cloud-Consultant.v2022-12-22.q177; 9777Salesforce.Service-Cloud-Consultant.v2022-08-16.q199; 23322Salesforce.Service-Cloud-Consultant.v2022-05-13.q183; 97Salesforce.Actualtestpdf.Service-Cloud-Consultant.v2021-12-03.by.chester.153q.pdf; 22395Salesforce.Service-Cloud-Consultant.v2021-11-08.q122

Latest Upload: 200PaloAltoNetworks.NGFW-Engineer.v2026-05-01.q43; 292Nokia.4A0-113.v2026-05-01.q69; 252EC-COUNCIL.312-49v11.v2026-04-30.q214; 227Microsoft.MB-820.v2026-04-30.q101; 207Salesforce.MC-202.v2026-04-30.q57; 204BICSI.INSTC_V8.v2026-04-29.q53; 332NMLS.MLO.v2026-04-28.q82; 241NCARB.Project-Management.v2026-04-28.q27; 457EMC.D-AV-DY-23.v2026-04-27.q184; 1109ServiceNow.CSA.v2026-04-27.q483

Question 26

Question 27

Question 28

Question 29

Question 30

Download PDF File