Univeral Containers is designing a contact center that will store 20 million cases. Of those, 5 million will need
to be accessed for reporting and search. Which approach will ensure best system performance? Choose 3
answers:

What key metric should a contact center manager use to evaluate the effectiveness of a new Service Cloud
implementation? (Choose 2)

Which statement is true regarding the Salesforce CTI adapter? Choose 3 answers

Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?

Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well. Which three actions should a Consultant recommend to meet these requirements? Choose 3 answers