Question 36

Universal Containers has just deployed a change to its role hierarchy. A manager is reporting that their staff can now see Accounts that they do not own and should not have access to. How should the Architect troubleshoot?
  • Question 37

    Below are some details regarding the organization at Universal containers:
    1. Richard and Kevin are the east sales reps and their manager is Karen the East sales executive.
    2. Sam and Wilder are West sales reps and the manager is Wendy, the West sales executive.
    3. Bob is the CEO and managers both Karen and Wendy
    Universal containers role hierarchy follows their management structure. Richard owns an account, NewCompany, and Kevin owns an account, OldCompany. Karen manually shared her account NewWorld with Kevin. However, she has moved to a new role to lead all Named Accounts, and Phil, who replaced her, is the new owner of NewWorld. Which employees will have access to the NewWorld account?
  • Question 38

    Universal containers (UC) implemented a private organization-wide default for the Container and Case objects.
    How can UC give support representatives access to Container and Case records owned by Customer Community users?
  • Question 39

    Jane, a support representative at Universal Containers, created a report to view all her open cases that have been created in the past 7 days and saved the report in the "Private Reports" folder.
    Who can view and run the report?
  • Question 40

    If a Case requires involvement from one of the Legal team, the Case owner adds one of the corporate lawyers to the Legal SME field on the case.
    Since cases are private, how can we grant a lawyer access to a specific case when their assistance is needed?