Question 11
If a Case requires involvement from one of the Legal team, the Case owner adds one of the corporate lawyers to the Legal SME field on the case.
Since cases are private, how can we grant a lawyer access to a specific case when their assistance is needed?
Since cases are private, how can we grant a lawyer access to a specific case when their assistance is needed?
Question 12
Universal Containers (UC) has implemented Customer Community with customer community plus license for its distributors. Retail distributors have part-time agents who work for multiple distributors. Those agents should have access to other distributor accounts as well.
What can be configured to grant agents access to different distributor accounts?
What can be configured to grant agents access to different distributor accounts?
Question 13
A sales rep (John) at Universal Containers requested to update information in an account record where he has Read-Only access. John requested the Edit access permission from the owner of the record (Paul). Paul manually shared the record with John.
Assuming the organization-wide default of the Account object is Public Read-Only, what is the impact in the system?
Assuming the organization-wide default of the Account object is Public Read-Only, what is the impact in the system?
Question 14
The sales managers at the Universal Containers (UC) requested their teams to define each user's role on their accounts in order to provide an easy way to establish accountability and collaboration. Sales managers also requested that sales associates should only get the following permissions:
* Read access to the accounts.
* Read access to cases related to the accounts
* No access to deals related to the accounts
The sales associates may be granted access to opportunities when needed.
Assuming the overall sharing model of the organization is private and no sharing rules are configured on the account object. How can an Architect achieve these requirements?
* Read access to the accounts.
* Read access to cases related to the accounts
* No access to deals related to the accounts
The sales associates may be granted access to opportunities when needed.
Assuming the overall sharing model of the organization is private and no sharing rules are configured on the account object. How can an Architect achieve these requirements?
Question 15
The sales manager in Japan have asked the sales manager in Australia to assist them with closing their deals.
How are these requirements achieved?
How are these requirements achieved?
