Online Access Free Strategy-Designer Practice Test

Of the following types of roadmaps, which one is used to present a timeline of expected features.

• A.Strategy Roadmap
• B.Features Roadmap
• C.Portfolio Roadmap
• D.Releases Roadmap

Considering the importance of prioritization within the process of Roadmapping, several factors must be considered to guide what the team should focus on, what are they?

• A.Value, Efforce,Expectations
• B.Expectations, Difficulty, Social Impact
• C.Confidence, Effort, Valor
• D.Value, Effort, Confidence

For the Discovery/Understanding phase fo the Strategy Design Research, the best tool to use are group conversations with stimulus.

• A.TRUE
• B.FALSE

Which of the following is NOT one of the three logical building blocks of a Filter

• A.AND
• B.OR
• C.NOT
• D.IF

Which two Call Center KPIs are dramatically improved by Salesforce CTI integration?

• A.Handle Time and Cross Sell
• B.Upsell and Handle Time
• C.Productivity and Handle Time
• D.Productivity and CSAT