Online Access Free T4 Practice Test

If you need to convey negative or controversial information, which channel should you consider first?

• A.Paper-based
• B.Technology-based
• C.Face-to-face

Which best describes the fundamental purpose of communication?

• A.Shared understanding between a sender and receiver of communication..
• B.Elimination of noise
• C.Distribution of information
• D.Decreased costs associated with total rewards programs

What is the first steps of the strategic communication process?

• A.Conduct audience research
• B.Determine what will be communicated
• C.Analyze the situation
• D.Define the objectives

What is a consideration when using more than one presenter to communicate a message in a face-to- face channel?

• A.Messages are best communicated by a single presenter
• B.The last people to receive the message will get a shorter, less detailed message.
• C.Audiences will react more favorably to presenters with louder voices
• D.The message communicated is likely to vary, even if scripted.

Company XYZ will be experiencing layoffs over the next several months. Which of the following is a best course for communicating this negative change?

• A.Inform management-level employees, but wait to inform others until absolutely necessary.
• B.Create multiple messages for different employees
• C.Communicate the negative change using humor.
• D.Provide employees with a clear picture of the situation that the organization is facing.