Online Access Free VERISME Practice Test

Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?

• A.Social awareness and relationship management
• B.Knowing social media and what people or situations can influence us
• C.Social content management and using social techniques
• D.Joining social groups and actively communicating with them

Digital transformation requires a new approach to service management within organizations.
Where is the ownership of service management principles situated in an organization?

• A.Service management is outsourced to a third-party supplier.
• B.Business owns service management.
• C.IT owns service management.
• D.Service management is owned across the whole organization.

What is the third layer between consumer and provider in Service and Integration Management (SIAM)?

• A.Service installer
• B.Service manager
• C.Service advocate
• D.Service integrator

An organization is growing rapidly and therefore wants to reconsider all their processes. They find that testing is too risky. They want to minimize costs of fixing errors resulting from late discovery of integration and test errors. Which management practice would best address this issue?

• A.SIAM
• B.Agile
• C.CX/UX
• D.Lean

An organization decides to use a SaaS solution to control their new Internet of Things (IoT) monitoring devices.
What is most important to consider from a service management point of view?

• A.The guardrails for the services must be respected also for SaaS solutions.
• B.A key requirement is that IoT devices have unique identifiers and IP addresses.
• C.IoT services provide better behavior tracking to support real-time marketing.
• D.It is an outsourced service, so no specific considerations are required.