A.Define products and categories.

B.Configure collaboration with external users who are not agent desktop users.

C.Create an advanced routing incident queue.

D.Add product and category fields to the Live Help page of the Customer Portal.

E.Assign advanced routing permissions to a profile.

F.Create and activate a rule to route incidents to the advanced routing incident queue.

G.Assign guided assistance permission to a profile.

H.Add Access Control to a navigation set.

A.onbeforesave ()

B.enclose ()

C.ondataupdated()

D.aftersave()

E.onsaveclose ()

F.onrefresh()

A.It can be set to a maximum depth of three in hierarchy levels.

B.It can be made visible on the Customer Portal.

C.It can be linked to products.

D.It helps to identify the root cause of an incident.

E.It can be linked to categories.

A.Using navigation sets, you can define what quick links can be seen when navigating File > Link.

B.Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

C.Using navigation sets, you can define what new objects can be created by using the File menu.

D.Using navigation sets, you can configure which quick search reports can be seen.

E.The same navigation set can be set for different interfaces.

F.Using navigation sets, you can configure whether to show the Home navigation pane or not.

A.Utilizing workflows and splitting functionality into more than one workspace

B.Placing objects on different tabs and splitting the loading across multiple tabs

C.Removing fields in the workspaces

D.Creating multiple workspaces per business function and assigning to different profiles