In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?