Free Access Oracle.1z0-1037-22.v2022-11-28.q23 Practice Test (Page 6)

Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A.Multiple answers cannot be updated simultaneously.

B.Answer articles can contain variables.

C.Answer articles cannot be printed.

D.Answer articles can be archived but not deleted.

E.Answer articles can be copied.

Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

A.content life cycle events

B.notification configuration

C.configured workflow processes

D.user roles

E.privileges

What is the purpose of an SLA in Knowledge base?

A.to group and refine related answers based on the product and the service level

B.to provide access to the answers based on the customer service level agreement matching the answers' access level

C.to give permission to users to add questions in a forum based on the service level

D.to rank customers based on the number of answers posted in a forum based on the service level

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