Which of the following is the MOST common method of allowing outside access through a wireless SOHO router for specific program access?

A technician is installing a new SOHO wireless router and wants to ensure it is using the latest feature set and is secure. Which of the following should the technician perform FIRST?

Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server.
Joe has verified he is connected to the Internet.
Which of the following would explain why Joe cannot access his personal shares?

A technician has installed a second monitor for a customer, but the desktop font sizes do not match.
Which of the following display settings should the technician adjust to correct this issue?

Joe, a technician, is installing a new internet connection at a customer's site. While performing the installation, joe takes a cell from his manager and then responds to a social request. The customer become frustrated and asks and asks to speak with a supervisor. Which of the following should Joe do NEXT?