A technician receives an end user's computer that displays erratic behavior upon startup.
When the technician starts the computer performance is reduced.
A window appears on the screen stating a purchase must be made to disinfect the computer.
The technician quarantines the computer and disables System Restore.
Which of the following should the technician do NEXT?

A user calls the help desk to report an issue accessing a new application on a Windows PC When the user tries to launch the application, an error message appears and then quietly disappears before the user can read it, Which of the following protocols would a technician MOST likely use to help diagnose this issue?

A user receives a call from someone who claims to be part of the IT department.
The IT caller instructs the user to provide the IP address of the user's computer.
Which of the following actions should the user take NEXT?

After a virus outbreak due to USB usage, a technician must deny users access to removable hard drives via USB ports as soon as possible. The technician has been asked to avoid interrupting any users Which of the following is the BEST way for the technician to perform this security feature?

A healthcare institute has asked the IT department to help protect medical and financial data.
Which of the following regulations is the healthcare provider MOST concerned about? (Select TWO).