A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in.
Which of the following is the BEST choice for the technician to make?

A user's login screen does not look normal when booting the computer. A technician states the computer was showing the company's workstation imaging system screen, but it has since been fixed. Which of the following did the technician update?

A window appears on a user's screen staling the computer's files have been encrypted and an access code must be used to unlock the user's data. This is an example of:

A technician recently updated a printer driver on all the computers in an office. Shortly after the update, several users' accounts and passwords were compromised. Which of the following MOST likely explains the compromised accounts?

A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines.
Which of the following should be updated to reflect this new requirement?