A technician has set up a new computer for a customer and needs to add a login with administrative privileges. Which of the following tools should the technician use?

After completing a fresh Windows 7 installation for a customer, a technician wants to ensure the OS files are hidden and protected from accidental deletion or alteration. Which of the following locations should the technician view to make this change?

A technician is cleaning up a warehouse and several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.
Which of the following should the technician do NEXT to proceed with disposal of the batteries?

A technician has identified malware on a user's system.
Which of the following should the technician do NEXT according to malware removal best practices?

A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office. The user also informs the technician of strange pop-up notifications.
Which of the following are the MOST likely causes of these issues? (Choose two.)