A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS.
The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz
processor.
Which of the following OSs should the technician recommended to ensure the BEST performance on this
computer?

A technician was contacted regarding an issue affecting hundreds of users on a domain network.
Which of the following would be MOST effective al remediating future issues through documentation?

SIMULATION
A Windows 7 machine appears to have a failure. Every time it is rebooted, the message
"BOOTMGR is missing" appears.
You have previously inserted a Windows 7 installation DVD into the DVD-ROM.
Please repair this failure without overwriting the customers' local user profiles.
INSTRUCTIONS
Use the Windows recovery and repair utilities to remediate the issue.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

A technician is working on a user's workstation and notices a lot of unknown processes running in the background. The user informs the technician that an application was recently downloaded from the Internet.
Which of the following types of infection does the user MOST likely have?

A customer's smartphone has been overheating frequently and becoming unresponsive since installing an OS update. A technician has already performed a soft reboot of the device. Which of the following should the technician perform NEXT? (Choose two.)