Free Access Avaya.37820X.v2022-07-22.q28 Practice Test (Page 4)

Question 11

A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?

A.450

B.150

C.350

D.250

Question 12

Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?

A.Agent Dashboards

B.Voice Recording Library

C.Custom reports

D.Realtime

Question 13

With Avaya Spaces, which statement is true about the what users can do?

A.Only the Owner/Admin level users can video call.

B.Only Member level users and above can video call.

C.All levels of users can text chat and video call.

D.Guest level users can only text chat other users.

Question 14

Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A.IP Office tracks that information and It can be reviewed using the built-in reports.

B.IP Office does not track that Information but It is available using a third-party call accounting application.

C.IP Office tracks that information and It Is provided In a CSV format.

D.IP Office does not track that information but it is available with a call center application.

Question 15

Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?