Free Access Cisco.500-442.v2023-01-07.q20 Practice Test (Page 5)

How does CUCM function in CCE?

A.Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.

B.A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.

C.In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

D.Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.

What is the suggested mechanism to offer coaching to agents by supervisors?

A.Whisper coaching

B.Email

C.TeamMessage

D.Desktop chat

Which two components must a script be associated with to run? (Choose two.)

A.CED

B.Dialed Number

C.Skill Target

D.Media Routing Domain

E.Call Type

Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

A.Monitor

B.Quick Edit

C.Edit

D.Browse

What are two possible Outbound Dialing Modes? (Choose two.]

A.Preview Mode

B.Progression Mode

C.Accept Mode

D.Predictive Mode

E.Direct Predictive Mode

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