Free Access Cisco.500-442.v2024-02-13.q24 Practice Test (Page 3)

Question 6

Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

A.configure Skill groups and Skill targets

B.configure the Administrators

C.configure Agent Desk Settings

D.configure Agent Route Groups

E.configure Route teams and Skill targets

Question 7

What is the maximum number of attributes that can be assigned to an Agent?

A.500

B.200

C.50

D.40

Question 8

What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

A.The voice gateway provides IVR functionality in a Contact Center deployment.

B.The voice gateway may modify the digits presented to downstream devices.

C.The PSTN is responsible for delivering the inbound call to a voice gateway.

D.The voice gateway is responsible for routing the call to the agent.

E.The PTSN is responsible for routing the call to the agent.

Question 9

How can the Extension Mobility feature be described?

A.As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

B.As part of the configuration, both device profiles and phones need to be added to the pg user account.

C.The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

D.The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

Question 10

Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

A.IVR Settings under Call Settings card

B.Device Configuration under Infrastructure Settings card

C.Route Settings under Call Settings card

D.Miscellaneous under Call Settings card

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Question 6

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Question 10

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