Free Access Cisco.500-442.v2024-02-13.q24 Practice Test (Page 4)

Question 11

In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

A.Wrap-up on Incoming, set to Required

B.Enable "Require Logout Reason"

C.Enable "Require Idle Reason"

D.Wrap-up on Outgoing, set to Required

Question 12

Which two steps are required to configure a Supervisor? (Choose two.)

A.assign the Supervisor to only one Team

B.assign the Supervisor to a Skill Group and Precision Queue

C.assign the Supervisor to a Precision Queue

D.ensure that "Is Supervisor" is checked

E.make sure the Supervisor has an Active Directory Account

Question 13

What value is used for Variable REQUERY_NO ANSWER?

A.1

B.2

C.4

D.3

Question 14

Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

A.Active Directory

B.CCE Admin page

C.Configuration Manager

D.Domain Manager

Question 15

What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

A.DPCCE 12K

B.PCCE Lab Mode

C.PCCE Admin Mode

D.PCCE 2K

E.DPCCE 4K

Other Version: 637Cisco.500-442.v2023-01-07.q20

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