Explanation
The tcpdump tool is the main troubleshooting tool of Avaya SBCE, which can capture network traffic. Using tcpdump is a reliable way to analyze the information arriving to and sent from the SBC.
However, tcpdump has its own limitations, which can make troubleshooting difficult and time consuming.
This traditional tool is not useful in handling encrypted traffic and real-time troubleshooting.
The traceSBC tool offers solutions for both issues.
In Real-time mode, traceSBC must be on active Avaya SBCE. traceSBC is started without specifying a file in the command line parameters. The tool automatically starts processing the log files. The live capture can be started and stopped anytime without affecting service.
Example:
# traceSBC
References: Troubleshooting and Maintaining Avaya Session Border Controller for Enterprise (December
2015), page 27
https://downloads.avaya.com/css/P8/documents/101014063

Explanation
The Avaya WebRTC Snap-in enables users inside or outside the Enterprise to make a secure call from their web browser to any endpoint to which Avaya Aura can deliver calls.
References: Avaya WebRTC Snap-in Reference, Release 3.1 (May 2016), page 6
https://downloads.avaya.com/css/P8/documents/101013939

Explanation
Use the same interface mapping throughout! Examples in this section use:

References: Avaya Aura Session Border Controller Enterprise Implementation and Maintenance (2012), page
304

Explanation
A: The services in the Event Report group provide a client application with the reports of events that cause a change in the state of a call, a connection, or a device.
B: The services in the call control group enable a telephony client application to control a call or connection on Communication Manager. Typical uses of these services are:
placing calls from a device
controlling a connection for a single call.
C: The services in the query group allow a client to query device features and static attributes of a Communication Manager device.
E: The services in the routing group allow Communication Manager to request and receive routing instructions for a call from a client application.
References: Avaya Aura Application Enablement Services TSAPI for Avaya Communication Manager Programmer's Reference Release 6.1, page 128
https://downloads.avaya.com/css/P8/documents/100141354