A.System Monitor

B.System Status

C.IP Office Manager

D.Avaya Grep

E.IP Office Platform Manager

A.A signed certificate in .p12 format

B.A signed certificate in .crt format

C.A signed certificate in .pl2 format

D.A CA root certificate from Private or Public CA

E.A CA root from IP Office server

A.The agent goes into a Walk Away state.

B.After releasing the call, the agent must go Ready before entering the After Call Work state.

C.When the agent releases the skillset call, they are automatically placed in an After Call Work state.

D.The skillset call is released and the agent goes Into After Call Work state.

A.It can be changed during a call if It is flagged as a wild variable.

B.It can only be changed in the variable editor.

C.It can be changed during a call using the assign command in a script.

D.It can only be changed by deleting and re-entering it.

A.It is a pre-installed application found under Contact Center Common Utilities.

B.It must be downloaded and run from the AMS element manager.

C.It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).

D.It is a separate downloadable application that runs on a local workstation PC.