Question 16
Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)
Question 17
Which Avaya Contact Center Select (ACCS) component provides intelligent call routing, manages functions such as logic for contact processing, contact treatment, contact handling, contact presentation, and the accumulation of data into historical and real-time databases?
Question 18
What is the correct URI format for a controlled directory number 3200?
Question 19
Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?
Question 20
Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?