Question 16

Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)
  • Question 17

    Which Avaya Contact Center Select (ACCS) component provides intelligent call routing, manages functions such as logic for contact processing, contact treatment, contact handling, contact presentation, and the accumulation of data into historical and real-time databases?
  • Question 18

    What is the correct URI format for a controlled directory number 3200?
  • Question 19

    Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?
  • Question 20

    Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?