Free Access Cisco.820-605.v2026-07-13.q144 Practice Test (Page 7)

Question 26

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

A.Offer the customer free products or services as an incentive.

B.Make the story for internal use only.

C.Explain that this is a role metric that is needed to satisfy quotas.

D.Talk to senior management to explain the benefits of success story creations.

Question 27

Which two activities support Customer Success planning? (Choose two.)

A.service delivery program management

B.quality control

C.adoption barrier identification

D.KPI tracking

E.service ticket tracking

Question 28

How can Customer Success Plan tracking drive additional license purchases?

A.The Success Plan tracks the mean time to failure of the solution.

B.The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.

C.The Success Plan tracks gains in user productivity and communicates this back to the business.

D.The Success Plan tracks the number of technical support cases opened.

Question 29

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

A.Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

B.Make the renewals manager aware that the one solution is not fully implemented but the other two are fine

C.Contact the services team and request that they reach out to the customer to address the solution

D.No action is needed because the customer will probably renew and you can address the issue after the renewal

Question 30

Which two actions are in adoption campaign? (Choose two.)

A.messaging to users on best practice approaches to their solution

B.messaging to stakeholders on new product releases

C.messaging to stakeholders on the new features of their solution

D.survey sent to all end users

E.renewal reminder to stakeholders

Other Version: 1940Cisco.820-605.v2025-11-26.q121; 2175Cisco.820-605.v2025-08-12.q162; 1398Cisco.820-605.v2025-05-12.q129; 2028Cisco.820-605.v2023-06-05.q100; 2366Cisco.820-605.v2022-11-21.q101; 2790Cisco.820-605.v2022-07-23.q103; 2671Cisco.820-605.v2022-05-21.q85; 1577Cisco.820-605.v2022-05-14.q43; 41Cisco.Ipassleader.820-605.v2021-09-18.by.dana.49q.pdf

Latest Upload: 129Databricks.Databricks-Generative-AI-Engineer-Associate.v2026-08-18.q40; 135SAP.C_CR125_2601.v2026-08-17.q28; 179Salesforce.Field-Service-Consultant.v2026-08-17.q134; 150Oracle.1Z0-1170.v2026-08-16.q64; 156Oracle.1Z1-1170.v2026-08-16.q64; 193Juniper.JN0-336.v2026-08-13.q60; 327EMC.NCP-AII.v2026-08-13.q200; 205CIRO.RSE.v2026-08-12.q41; 175CrowdStrike.CCSE-204.v2026-08-12.q50; 162ISQI.CT-GenAI.v2026-08-11.q14

Question 26

Question 27

Question 28

Question 29

Question 30

Download PDF File