Free Access Cisco.820-605.v2026-07-13.q144 Practice Test (Page 10)

Question 41

A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution.
The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?

A.Engage the service delivery manager and request two days of free consultation for the customer.

B.Escalate the situation to your manager and request a customer visit to understand concerns and expectations.

C.Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution.

D.Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps.

Question 42

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A.IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

B.IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

C.The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

D.Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.

Question 43

Refer to the exhibit.

What does this health score indicate?

A.The customer is unlikely to renew this license.

B.The customer is unlikely to advocate for this product.

C.The customer needs to consume more of this product.

D.The customer needs to purchase more licenses.

Question 44

Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two)

A.Evaluation

B.Deployment

C.Adoption

D.Awareness

E.Experience

Question 45

The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)

A.business growth

B.risk management

C.credibility

D.cost efficiency

E.sustainability

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