How many Solution records can be imported via Import Wizard?

A company needs its customer service agents to collect and display different information on Case records based on whether customers are calling in with a question, product suggestion, or complaint.
Which three features should the System Administrator use to meet this goal? (Choose three.)

Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variables for use later in the flow.
What flow element should the administrator add?

Users in separate departments are able to see and edit different fields on Opportunities. The Sales team can edit all fields on the Opportunity while the Support team has read-only access to these fields.
Where is field -level Security controlled for users on these teams?