A.Modify All Data

B.View All Data

C.Customize Application

D.View Setup and Configuration

E.None of the Above

A.False

B.True

A.To escalate a case according to a time zone

B.To send an auto response email to customers

C.To escalate any case within a period

D.To allow notification before a case actually escalates

A.Lead

B.Opportunity

C.Case

D.Account / Contact

E.Solutions