Universal Containers has a public read only sharing model on accounts. A new sales team has been created that will be dealing with high-security customers. The administrator has been asked to hide these accounts from anyone NOT on this team.
Which two steps must be taken to hide these accounts without impacting access to the rest of the Sales team? Choose 2 answers

Northern Trail Outfitters wants to use Contact Hierarchy in its org to display Contact association.
What should the administrator take into consideration regarding the Contact Hierarchy?

The difference between an opportunity record type and a sales process is:

Which of the following Collaboration Cloud Enhancements Features are automatically visible to all users after Winter 11 and no setup is required?

According to Sales Force, console is not for occasional users of SalesForce. The console is best set up for users who view SalesForce for 3 or more hours a day.