Free Access Salesforce.ADM-201.v2024-04-21.q114 Practice Test (Page 16)

Question 71

Which is a capability of the new Service Cloud console?

A.It provides data visibility by combining a list view and related records on one screen.

B.It allows agents to view key record information in the highlights panel.

C.It preserves the context of calls using primary tabs and subtabs.

D.It allows access to data by opening each record in a new window.

E.It allows agents to take notes in an interaction log while in a call.

Question 72

The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce.
What should the administrator do to identify why the user Is unable to log in?

A.Review the login history for the user.

B.Check the attempted logins by running the setup audit trail.

C.Reset the security token for the profile.

D.Pull the password history to ensure the password policy was followed.

Question 73

The User Interface Settings can be adjusted for individual users.

A.True

B.False

Question 74

A system administrator at Universal Containers created a new account record type.
However, sales users are unable to select the new record type when creating new account records.
What are two possible reasons for this?
Choose 2 answers

A.The record type does not have an associated page layout.

B.The record type has not been activated.

C.The record type has not been added to the sales user profile.

D.The record type has not been set as the default record type.

Question 75

When are WF rules evaluated?

A.When a record is created/updated

B.Before a record is deleted

C.When a record is cloned

D.After a record is created

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