Question 71

Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?
  • Question 72

    Which objects can be customized for history tracking?
  • Question 73

    Adding a user to the sales team group will give access to opportunity records that was previously a restricted account.
  • Question 74

    At cloud kicks sales reps use discounts on the opportunity record to help win sales on products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if three is a way to automate this time consuming task.
    What should the administrator use to deliver this requirement?
  • Question 75

    You can create which of the following types of email templates (Multiple correct answers):