A.Multiple Languages for Salesforce Knowledge

B.Salesforce Knowledge Article Number

C.Additional Case Article Fields Available for Reports and the Articles Related List

D.Salesforce Knowledge Sidebar for the Service Cloud Console (Contextual Knowledge)

E.Global Search for the Service Cloud Console

A.Role

B.Profile

C.OWD

D.Licence Type

E.Salesforce Edition

A.Public Read Only

B.Public Read/Write/Transfer

C.Private

D.None of the above

A.Division that is applied, by default, to all new accounts and leads created by the user, unless he or she explicitly sets a different division. When users create records related to an account or other record that already has a division, the new record is assigned to the existing record’s division; the default division is not used. This setting restricts the user from viewing or creating records in other divisions. Users cannot change their division. Available only in organizations that use divisions to segment their data.

B.Division that is applied, by default, to all new accounts and leads created by the user, unless he or she explicitly sets a different division. When users create records related to an account or other record that already has a division, the new record is assigned to the existing record’s division; the default division is not used. This setting does not restrict the user from viewing or creating records in other divisions.
Users can change their division at any time. Available only in organizations that use divisions to segment their data.

C.Division that is applied, by default, to all new accounts and leads created by the user, unless he or she explicitly sets a different division. When users create records related to an account or other record that already has a division, the new record is assigned to the existing record’s division; the default division is not used. This setting does not restrict the user from viewing or creating records in other divisions.
Users cannot change their division. Available only in organizations that use divisions to segment their data.

A.False

B.True