Which three are characteristics of Visual Workflow? Choose 3 answers

Universal Containers wants to be able to assign Cases based on the same criteria they use for Live Agent chats. Which feature should a Consultant recommend?

Universal Containers requires that a case is logged for every incoming support call. Each case could require an associated Return Materials Authorization (RMA) and/or Field Service Request (FSR). The original case CANNOT be closed until all RMAs and FSRsare closeD. Universal Containers is considering whether RMAs and FSRs should be stored on a child case or on a related custom object. What should Universal Containers consider when designing the solution? Choose 3 answers

When a Self Service Portal User adds a Case Comment the following actions take place:

What should a Consultant recommend to ensure Live Agentchat requests contain enough information for Reps to effectively respond?