Free Access Salesforce.ADM-261.v2024-10-04.q115 Practice Test (Page 7)

Question 26

A Service Manager has recently implemented Salesforce Knowledge. Which three metrics should the Manageruse to measure the success of the implementation? Choose 3 answers

A.Number of published article views.

B.Number of Chatter files attached to cases.

C.Number of successful keyword searches.

D.Number of articles associated to cases.

E.Number of content packs attached to cases.

Question 27

Universal Containers is implementing an entitlement process to measure customer service level agreements (SLAs).
Which two approaches can be used to accomplish this goal?
Choose 2 answers

A.Identifying the customer contact associated with a particular stage of a service contract

B.Displaying whether a case response complies with a customer's service level agreement

C.Monitoring the case escalationrule queue to confirm service levels are met

D.Representing metrics such as first-response and resolution time on cases

Question 28

What is a recommended way to migrate data from an external system while ensuring that the data adheres to data quality rules established for the Salesforce org?

A.Upload the data into Salesforce and then run data cleansing tools.

B.Use the Salesforce import wizard to load and cleanse the data.

C.Cleanse the data outside of Satesfbrce and then migrate thedata.

D.Use the Salesforce data loader to load and cleanse the data.

Question 29

Universal containers would like to implement a solution to hold service reps accountable to customer service level Agreements. Which two steps are necessary to satisfy this requirement? Choose 2 answers

A.Configure Service Contracts.

B.Create an Entitlement Process.

C.Enable Work Orders.

D.Set up Milestones.

Question 30

Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the SocialCustomer Service Start Pack.
Which two feature should the consultant recommend as part of the deployment?

A.Retrieve Social Studiocredentials.

B.Create and assign permission sets to give agents social account access.

C.Select two Twitter or Facebook accounts.

D.Enable the Moderation feature to automatically create cases from posts.

Other Version: 1807Salesforce.ADM-261.v2025-02-20.q129; 1950Salesforce.ADM-261.v2023-06-07.q123; 3230Salesforce.ADM-261.v2022-09-23.q126; 3117Salesforce.ADM-261.v2022-08-07.q120; 3742Salesforce.ADM-261.v2022-02-24.q125; 81Salesforce.Prepawayete.ADM-261.v2021-12-16.by.douglas.103q.pdf

Latest Upload: 265Snowflake.DEA-C01.v2026-09-04.q215; 188HP.HPE0-V27.v2026-09-04.q127; 200NAHQ.CPHQ.v2026-09-03.q481; 119SAP.C-S4CPB-2602.v2026-09-02.q7; 127Cisco.700-805.v2026-09-02.q86; 164MSSC.CLT-4.0.v2026-09-02.q43; 131Fitness.NCSF-CPT.v2026-09-02.q18; 202Google.Generative-AI-Leader.v2026-09-02.q77; 147PECB.ISO-14001-Lead-Auditor.v2026-09-01.q39; 133Google.GCP-DE.v2026-09-01.q27

Question 26

Question 27

Question 28

Question 29

Question 30

Download PDF File