A.Virtual storage bin used to group leads based on criteria (e.g., industry, campaign)

B.Determines how Leads are automatically routed to User or Queue

C.Contains Rule Entries, pre-defined business rules, that determine lead routing

D.Users have visibility into the Lead Queues to which they are members

A.Create an article upon closing a case

B.Assign data categories to a case

C.Attach only one article to a case

D.Email articles to a customer

A.Dashboards refresh in the Organization Default Time Zone.

B.Dashboards refresh in the time zone of the user who schedules the refresh.

A.60

B.30

C.20

D.50

E.40

A.False

B.True