Free Access Salesforce.ADX-201E.v2022-04-30.q124 Practice Test (Page 17)

Question 76

Universal Containers' support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls.
How should an administrator automate this process?

A.Enable Case Feed and add a Contracts custom publisher to the Case Feed layout.

B.Configure a workflow rule that sends an email alert of old cases to the support manager.

C.Create a private Chatter group for customers with high-priority service level agreements.

D.Enable entitlements and add the tabs for entitlements and service contracts.

Question 77

A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy. What is the reason the sales manager is not able to view the contact?

A.The contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.

B.The contact owner has not selected the option to share contacts with others in the role hierarchy.

C.The contact sharing settings are controlled by the parent, and the account owner is not under the sales manager's role.

D.The account sharing settings are controlled by the parent, and the account owner is not under the sales manger's role.

Question 78

What access can users have to Accounts and Opportunities when territory management is enabled? * (1 Point)

A.Transfer and Delete opportunities regardless of the owner of the record

B.View Account records regardless of the account record owner

C.Edit Opportunity records regardless of the account owner

D.Edit,TransferandDeleteOpportunityrecordsregardlessoftherecordoftheowner

Question 79

What should an administrator consider when setting up salesforce entitlements? choose 2

A.Salesforce entitlements require an entitlement process with milestones and milestone actions.

B.The service level agreements related list on a case gives support agents access to contract details.

C.Salesforce entitlements require service cloud user feature licensing.

D.The entitlement model dictates the level of detail for the entitlement process.

Question 80

If my boss is always traveling and rarely brings his computer (because he loves his Android tablet), how can I make it convenient for the CEO to approve requests from his organization?
Choose2 answers.* (1 Point)

A.Enable email approval

B.Enable SMS/IM approval

C.Enable chatter feed approval

D.Enable Mobile Lite for Approval Processes

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Question 76

Question 77

Question 78

Question 79

Question 80

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