Question 6

What would prevent a user from syncing a quote with an opportunity?
  • Question 7

    a salesforce user has created a lightning report that lists all customer support cases. other users can change the date range but are NOT allowed to changed case statuses.
    how can the report creator configure the report to meet these requirements?
  • Question 8

    AW Computing is conducting an audit and wants to understand how many objects have been shared as public externally.
    which tool should the administrator use to quickly obtain this details?
  • Question 9

    Ursa Major Solar customers have two levels of support available based on their contracted services. Gold-level customers receive email and chat support with a 2-day response window. Platinum-level customers receive 24/7 phone and chat support with a 2-hour response window.
    What should an administrator configure to ensure support agents respond within an appropriate service level?
  • Question 10

    The VP of sales at AW Computing utilizes a Lead report grouped by Country and Lead Source to show where the leads are coming from. The number of leads vanes greatly for each Country.
    What should the administrator configure on the report to show the Lead Source effectiveness for each country?