Question 26

The administrator at Cloud Kicks needs to import a batch of person accounts into Salesforce.
What tool should the administrator use?
  • Question 27

    Universal Containers' Support team is growing globally, and the manager has inquired about implementing Omni-Channel. The team supports multiple products that require complex expertise across multiple languages.
    Which routing option should the administrator recommend to ensure the right cases get to the correct agents for resolution?
  • Question 28

    The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app and allows users to optionally use it to log In. The administrator would now like to look at how many users have successfully used it since It was rolled out.
    What are two ways the administrator can get this Information?
    Choose 2 answers
  • Question 29

    AW Computing has been advertising a new keyboard that was released at the beginning of the month. The sales team has an additional incentive to add the keyboards to every sale. The administrator already added the product to Salesforce but the reps are unable to select the product on the opportunity.
    Which two options should an administrator check to ensure the product is available?
    Choose 2 answers
  • Question 30

    The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app and allows users to optionally use it to log in. The administrator would now like to look at how many users have successfully used it since it was rolled out.
    What are two ways the administrator can get this information?
    Choose 2 answers