Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Which two feature should the consultant recommend as part of the deployment?

How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?

universal containers wants to monitor customers social media reactions and opinions. Agents also want to see recent cases that customer logged.

A Service Representative transfers a Live Agent Chat to another Representative. Which two things will happen? Choose 2 answers

Universal Containers recently rolled out a Salesforce knowledge implementation; however, users are finding unreliable and unrelated
Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console. Which two actions should a Consultant recommend to address the
lack of quality checking? Choose
2 answers